Privacy Policy
Last updated:
Introduction
Quimnarrstrvorme is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at quimnarrstrvorme.world or use our candlemaking workshop services and purchase our candle products. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
The data controller responsible for your personal data is Quimnarrstrvorme, 12 Gossmore Walk, Marlow SL7 1QZ, United Kingdom.
Information We Collect
We collect information that you provide directly to us when making workshop bookings, purchasing candles, or contacting us:
- Name and contact details (email address, phone number)
- Postal address for candle deliveries
- Workshop booking preferences and dates
- Payment information for workshop bookings and candle purchases
- Communication preferences
- Any special requirements for workshop attendance
Candle Products and Workshops
When you book a candlemaking workshop or purchase handcrafted candles from Quimnarrstrvorme, we collect necessary information to process your order, arrange your workshop session, and deliver any candle products you purchase. This includes details about fragrance preferences, workshop date selections, and delivery addresses for candle orders.
Legal Basis for Processing
We process your personal data only where we have a lawful basis:
- Contract — to perform our contract with you (bookings, orders, delivery)
- Consent — where you have given clear consent (e.g. marketing, non-essential cookies)
- Legitimate interests — to run our business, improve our services, and communicate with you about your bookings or orders
- Legal obligation — to comply with UK law (e.g. tax, accounting)
Where we rely on consent, you may withdraw that consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal.
How We Use Your Information
We use the information we collect to:
- Process and confirm your candlemaking workshop bookings
- Fulfil candle product orders and arrange delivery
- Send workshop reminders and preparation information
- Respond to your enquiries about our workshops and candles
- Improve our candlemaking services and product offerings
- Comply with legal obligations
Data Retention
We keep your personal data only for as long as necessary:
- Booking and order data — up to 7 years for legal and accounting purposes
- Contact form and enquiry data — until the matter is resolved, then up to 2 years unless we have a legal obligation to retain longer
- Cookie consent preference — as stored by your device or until you change your choice
After the retention period we securely delete or anonymise your data.
Data Sharing
We do not sell your personal information. We may share your data with:
- Delivery partners for candle product shipments
- Payment processors to handle transactions
- Service providers who assist with our workshop operations
We do not transfer your personal data outside the United Kingdom except where necessary (e.g. a delivery or payment provider). Where we do, we ensure appropriate safeguards are in place.
Data Security
We implement appropriate security measures to protect your personal information. All data transmission is encrypted, and we store your information securely in accordance with industry standards.
Your Rights
Under UK data protection law you have the right to:
- Access — request a copy of your personal data
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your data in certain circumstances
- Restrict processing — request that we limit how we use your data in certain cases
- Object — object to processing based on legitimate interests or for direct marketing
- Data portability — receive your data in a structured, machine-readable format where applicable
- Withdraw consent — where we rely on consent, you may withdraw it at any time
To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk/make-a-complaint.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Quimnarrstrvorme
12 Gossmore Walk, Marlow SL7 1QZ, United Kingdom
Email: reach@quimnarrstrvorme.world
Phone: +44 1628 947224